All of our custom cakes are priced out on an individual basis, so we will work with you to figure out exactly what will work for your guest count and budget. Generally, the cost of a custom cake starts with the size, cake flavors, and design work. From there, labor hours are factored in as well. Please visit our Custom Cake Menu for some basic information on cake pricing.

The sooner, the better!

Custom cake work takes time and a lot of planning! Besides, we go by the first come first serve policy and our calendar fills up quickly with bookings months in advance so your date might become unavailable.

We ask for a MINIMUM of 10 to 14 DAY notice for custom cake work, depending on the level of customization you're looking for. 14 day notice means that your order has been placed, priced, and your deposit has been received 14 business days before your order is needed. We often can, and do, accommodate last minute requests, but it cannot be guaranteed if you are not within the proper time frame, especially during wedding season (April-October).

When we accept your custom cake order, there is a lot that goes into making sure your order gets completed on time. From ordering materials, to hand-making pieces, and even turning down other orders to ensure your order is completed to the highest standard. A deposit will let us know you're serious about placing your order, and allow us to get the ball rolling to completing your order.

Deposits are NON-REFUNDABLE within 2 weeks of your pickup date, because the deposit will reserve your event date and labor hours. Deposits are 50% of the total of the custom order. Meaning we turn down other orders, order materials ahead of time, etc., to make sure your order is completed to the highest standard. ORDERS ARE NOT CONFIRMED UNTIL THE INITIAL DEPOSIT IS PAID.

Cake consultations and tastings are available for weddings only. We typically book cake tastings during the week, as weekends can be a bit busy around the shop. However, if your schedule only allows weekend availability we will make every effort to find time to meet with you based on the availability in our schedule. The cupcakes in our shop are the same cake recipes we use for our cakes, and they are available for purchase all the time!

Yes! We strongly encourage large cakes and specialty cakes be delivered to your event location to ensure there's no issues with transportation. We figure out the delivery cost for you once you provide your location and time.

Delivery available, based on availability, for orders over $200.

If you want to pick the cake up yourself, it means you assume all responsibility for your cake once it leaves our shop. We cannot be responsible for cakes once they leave our shop, as we do offer a delivery service which guarantees a perfect cake to arrive at its location.

As we don’t actively manage our social media accounts’ inbox, email is the best communication method. You can contact us at info@SugarBlooms.net or via this link. Please allow up to 48 business hours for us to get back to you. We are a small shop with a limited amount of bakers and one cake decorator, so it is next to impossible to get to emails on top of the custom cake work we do.

​We try to focus all of our attention to our custom work, so just remember, when it takes a slower amount of time to hear back, we are dedicating ourselves to our work, just like we will when we are making your order!

• Orders are not yet confirmed until we have received deposit or otherwise stated by us. As orders fill our schedule, your date may become unavailable.

• Once fulfilled orders are picked up by you or designated party they are consider "accepted as is." All products are the responisibility of the customer once they leave our facility so please be sure to drive carefully and follow instructions on our cake care card.

• Since all of our cakes are made to order, we are unable to provide refunds or exchanges for our desserts.